Everyone has their unique needs. And after more than a decade in business, we’ve heard every
kind of request:
“We have two kids and a dog. What are the most durable wood flooring options for us?
“Which luxury vinyl tile is best for my investment property?”
“I’m designing a 5-bed home for a client and need stone tile options in this color range.”
Whether you’re a homeowner, a real estate investor, a designer or a builder, you need flooring
that works for you or your client. Those needs will include a list of “must-haves” and “nice-to-
Take as an example, getting a good return on your flooring investment. That’s a must-have for
real estate investors and builders. For homeowners? Not as much. Unless they’re planning to
sell their home soon, it’s often a mid-list priority.
Working to meet these needs and having a range of products that can suit each one is key.
How We Got Here
Knowing how to cater to each client and their requirements is what got us here 12 years later –
with an Austin floor store that gets most of its business from repeat clients and referrals.
After all, you expect to work with professionals like us who’ve kept a great reputation in
Austin’s competitive market. And we don’t rest on that reputation.
We keep adapting to serve clients at their convenience.
- You can get home consultations, where we’ll bring samples to you. We’re available by phone or video call as well.
- Get quotes for your entire project, from start to finish, including design, product selection, supply and installation.
- Get 1-on-1 service and reliable communication.
- Have an installation team that is fast and works around your schedule.
- Choose from new trends and colors with the latest products.
It’s Not Just About Pricing
We know you compare pricing and services from local stores like ours against big-box stores.
And we’re ready for that challenge.
One reason is because our owner, Brian Pousson, used to be a corporate buyer for an $8-
million flooring company. He now uses that experience to negotiate the best prices for Flohr
and we’ve been able to pass those savings on to clients.
But it’s not just about pricing. Clients have seen value in other ways as well.
See for yourself from these comments:
Amy E. on price and timing: “We had gotten a quote from Home Depot for carpet and then got
an estimate from FLOHR. Not only did their estimate come in at almost HALF the price, but the
professional install was done faster than the big box store could get us on the schedule. Great
Dennis C. on the service: “Davis, our salesperson has been in the flooring industry for over 30
years. He has seen it all and really helped us to focus on the hardwoods that would work in our
unique home. He answered our 276 questions honestly and tirelessly.”
Yvonne B. on installation: “Oscar and the installation team were awesome and took great care
with my furniture and clean up.”
When’s the last time you worked with contractors who not only moved furniture, but also
swept and cleaned up afterwards? Unfortunately, this isn’t guaranteed in today’s market. But
it’s a normal part of the process for our team.
The Little Things Count
It’s often the little things that can make a flooring project not just great, but also stress-free.
Having only one point of contact, for example, can make a big difference.
Think about this scenario, which we hear about often:
A homeowner contacts a big flooring chain and gets referred to a salesperson (actually an
outside contractor), who goes to the home to measure the space and sell them on the product.
Then they deal with the flooring chain on the supply and delivery of the product, and then the
installation crew, another outside contractor.
Communicating with 3 different companies is not ideal, as you can imagine.
You might also get extra fees at each step – from the salesperson (for room measurements), the
supplier (for delivery fees), and the installation crew (for removing old flooring, moving
appliances and/or cleanup). Good luck getting an easy fix to any problems.
This is how your experience should be and is with FLOHR:
- One point of contact from the first estimate to post installation.
- Honest advice on products and pricing from experienced pros.
- Full estimates with everything included.
- A wide range of products to fit every need.
- Experienced installers who are part of our team and pay attention to detail.
Find out for yourself. It won’t cost you a cent to see samples and talk to one of our experts.
Contact us for a free estimate.
Read also: Buying from a big-box store vs. a local flooring store.